Customer Service
Security Information
There are many consumers who have chosen not to purchase anything online for fear of fraud. However, as long as you follow some simple guidelines, you are just as, or more, safe to shop online.
Internet Advertisers Bureau (IAB) which is an advocate on behalf of sellers has recommended five guidelines for safe online shopping:
- Do you trust the retailer? If you are not already familiar with them, call the retailer directly if you have any doubts.
- Do they have a secure web site? The padlock icon located at the bottom of the browser window shows you which web sites are secure, registered and encrypted.
- Don’t think you should be held responsible? If your credit card is used fraudulently, note that you have little or no financial liability.
- Is your password the same from site to site? It’s best to vary your passwords and stay away from ones that can be easily guessed.
- Did you print? Make sure you print a copy of all online transactions for your records.
The IAB points out that Internet credit card fraud is nothing compared to the offline credit card fraud, just use your common sense as you shop online.
Madura Tea Estates uses Internet standard 128bit encryption and authentication tools to protect each page containing any sensitive information.
Each web page where your personal information is entered or recalled is protected (such as the shopping cart or credit application). When your web browser is set to its defaults, a small lock in the status line or title bar of your browser will appear.
This lock signifies that all information being sent or received is using a SSL (Secure Sockets Layer). SSL is an advanced encryption technique that ensures secure data transfer between your browser and Madura Tea Estates’ Secure Server.
Delivery Times & Costs
All orders are shipped via United States Parcel Service from our warehouse in New Jersey to the 48 contiguous US states plus Alaska and Hawaii. For orders to be delivered outside these areas, please visit our mother site at www.maduratea.com.au. Whilst we ship your order from our warehouse in the United States, we check your order in Australia, so please allow up to 4 business days for dispatching. Refer to the below table for a summary of delivery times and costs after dispatch.
| Order Subtotal | Packing& Handling | Parcel*Post | PriorityMail | ExpressMail |
|---|---|---|---|---|
| (2-9 days) | (1-3 days) | (usually overnight) | ||
| $0.00 – $39.99 | Minimum Order $40.00 | |||
| $40.00 – $59.99 | $5.00 | $0.00 | You pay the difference betweenactual USPS Parcel Post
and their Priority/Express Mail cost |
|
| $60.00 – $79.99 | $0.00 | $0.00 | ||
| $80.00 and above | $0.00 | $0.00 | ||
| * Orders delivered to Alaska and Hawaii attract a $20.00 surcharge. | ||||
Return Policy
Madura Tea Estates unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us by email within 30 days of your delivery, and we will replace it or refund your money, whichever you prefer. When returning items, please include unused items, your original invoice, and note on the invoice the reason for the return of goods. Please send to:
Madura Tea Estates
C/o Team Logistics
Building 35 E & F
20-10 Maple Avenue
Fair Lawn NJ 07410-1591
You can contact us via our contact page anytime
Order Cancellation Policy
Cancellation of an order can be done prior to shipment of the order. However, if the order has been shipped and you would like to cancel the order please refer to our Order Cancellation Procedure below.
All monies that have been paid to Madura Tea Estates by our customer will be returned in full, in like payment method as made by the buyer. We will deduct any amount that was spent on any special handling or processing at the direction of customer.
Order Cancellation Procedure
Contact Madura Tea Estates by Phone, Fax or E-mail (click on Contact Us below) and indicate that you would like to cancel an order. Be sure to include the order number that you were assigned on the invoice. Do not send any money if you decide to cancel your order and have yet to send payment. Goods already received must be returned, in satisfactory condition, to the address shown in the Return Policy above.
If you have sent money and then decide that you want to cancel your order, we will send your payment back to you in full. Your funds will be returned to you in a similar method as you paid them to Madura Tea Estates.
Privacy Policy
This privacy policy sets out how Madura Tea Estates uses and protects any information that you give Madura Tea Estates when you use this website.
Madura Tea Estates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Madura Tea Estates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd June 2009.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you don’t want to receive these emails, please see Controlling Your Personal Information below
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.